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Carey Nieuwhof

What your guests feel that you’ll never hear about


Hi Reader,

Your church probably has a great service. Visitors leave saying the music was good and the preaching was solid. But some of those same people never come back, and you and your team are left wondering why. 🤷

Will Guidara built Eleven Madison Park into the number one restaurant in the world, and he spent years studying the real reason people feel what they feel when they walk through a door.

The difference between a church people return to and one they quietly stop attending often has nothing to do with the sermon.

In today’s podcast episode, Will explains what AI is actually going to do for hospitality (his answer is different from what you’d expect), how to recover well when you lose someone’s trust, and why every senior leader needs to experience their own church the way a first-time guest does.

What if even 20% of the people who don’t return started coming back through your doors?


🎧 Listen now and take the next step toward healthier leadership. Watch it on YouTube or tune in wherever you listen to podcasts.

This episode is brought to you by...

The Preaching Cheat Sheet

Preaching on Sunday? My free 10-step Preaching Cheat Sheet is a quick-check guide that helps you walk into the pulpit confident your message is ready.

Download it free at preachingcheatsheet.com.

First Impressions Academy

First Impressions Academy gives guest experience leaders live coaching and practical training to help your church make a better first impression.

Try it free for 30 days with code CAREY30 at ficonf.com/academy.

Gloo

Gloo is a technology platform built for the faith and flourishing ecosystem. They handle the tech and digital marketing so your church can find and connect with more people in your community.

Learn more at gloo.com/grow.

Show Notes

Access this episode's show notes and join the discussion in The Art of Leadership Academy:

  • Episode questions and the #1 takeaway
  • Transcript and episode links
  • Exclusive discussion with other podcast listeners

Cheering for you,

Cheering for you,

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Carey Nieuwhof Communications, PO Box 160, Oro Medonte, Ontario L0L 2X0

Carey Nieuwhof

Don’t settle for an impact smaller than you’re called to make. It's time to unlock your potential and lead confidently into a future filled with growth — for yourself, your church, and your mission. Get access to some of my best leadership content, only published in my newsletters.

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