Don’t settle for an impact smaller than you’re called to make. It's time to unlock your potential and lead confidently into a future filled with growth — for yourself, your church, and your mission. Get access to some of my best leadership content, only published in my newsletters.
The bar is so low (here's how to surpass it)
Published 10 days ago • 2 min read
Hi Reader,
If you need some good news today, here it is.
The bar in customer service is so low, it's easy to exceed it.
How? Just care.
I've recently returned from 9 days on the road, where I had incredible customer service and some truly abysmal customer experiences.
The standard at too many places?
Grunting (rather than speaking).
Avoiding eye contact.
Telling a customer why something is bad rather than listening to the problem.
Explaining why nothing can be done as a mask for not caring.
You know how to beat that? Easy.
Just care.
The Church—and your church—can be the best in the world at this. No one should be able to out-relationship the local church.
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No one should be able to out-relationship the local church.
The good news is that you can select this when recruiting staff and volunteers for your ministry—people who look others in the eye, smile, and intelligently respond to what they're saying.
This matters across the board, but it's especially critical for people on the front line (greeters, parking lot attendants, and kids check-in teams).
Things go wrong every day... but in a world filled with, "Your call is important to us... press 2 for 20 more minutes of hold time," cut-rate customer service, having an actual human who can listen, empathize (and make it right if possible) is a superpower.
So you want a quick win this week?
Care (and encourage your team to do the same). Do that, and you're ahead of almost everyone out there.
Cast your vote. What does your church feel like?
Now, it's your turn to share. Leave your vote here, and join the conversation in the comments.
Steps to grow this week
Course Available Now
Fund the Future masterclass with Craig Groeschel, Chris Hodges, Ashley Wooldridge, and more. Start Today →
Podcast Tuesday
Henry Cloud on why leadership isn't lonely (or why it shouldn't be). Subscribe →
Podcast Thursday
Patrick Lencioni opens up about his dark night of the soul and recent sabbatical. Subscribe →
On The Rise Friday
How therapists are displacing parents in young adults (and why that’s bad). Check your inbox on Friday!
Video Next Week
Why do so many pastors still want to quit? Subscribe →
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Cheering for you,
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Carey Nieuwhof Communications, PO Box 160, Oro Medonte, Ontario L0L 2X0
Carey Nieuwhof
Where 100,000+ leaders get top insights to thrive in life and leadership.
Don’t settle for an impact smaller than you’re called to make. It's time to unlock your potential and lead confidently into a future filled with growth — for yourself, your church, and your mission. Get access to some of my best leadership content, only published in my newsletters.
